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Frequently Asked Questions

Q: How does Sunbabe Hair Lightener work?

Sunbabe uses a combination of naturally occurring lightening agents to gradually lift pigment from hair to achieve a lighter shade.

Q: How long does it take for the product to work?

In the sun or after blow drying for a few minutes, you will see noticeable results in 2-3 hours! Full effects visible the next day.

Q: How long should I be in the sun or blow dry?

We recommend about 30 minutes in and out of the sun or blow dry on low heat for 3-4 minutes.

Q: How long should I leave the product in my hair?

We recommend leaving the product in for at least 2-3 hours to give the product a chance to lighten! Some babes at HQ leave it in overnight for optimal results.

Q: How often can I use Sunbabe?

Our recommendation is to use once between shampoo/conditioning sessions until you reach your desired result.

You can use it daily if you like, but we recommend waiting until the next day to apply again because the full results of one use may take several hours to develop and appear.

Q: I do not want to use heat. Will Sunbabe still work for me?

Yes, Sunbabe will work subtly on its own without heat. 

Q: Does it work on dark hair?

Yes, Sunbabe works on all hair colours! On dark hair, our product reveals lighter, caramel blonde tones.

Q: What if I dyed my hair black or dark brown? Will it work for me?

Yes, Sunbabe will lift the pigment of the dye to achieve a lighter shade.

Q: Does it work on bleached hair?

Yes it does, it will lighten your current hair colour 2-3 shades. Please note that Sunbabe is not intended as a root touch up product.

Q: Do I apply to wet or dry hair?

We recommend applying to dry or damp hair.

Q: Can I apply Sunbabe to my roots?

Sunbabe is technically not intended as a root touch-up product as the results from the product may not exactly match tones applied previously at the salon. 

However, many customers still like to use Sunbabe Hair Lightener in this way as there is toning pigment included in the formula. If you wish to use it on your roots, you can follow up with a purple shampoo or toner to tone the hair further if needed. We also note to please be mindful while applying and avoid spraying directly onto your scalp.

Q: Can I use a hair straightener or curler with this product?

We recommend opting for an indirect source of heat instead, but if you choose to use a straightener or curler, just be sure that it’s set to a low heat and that your hair has fully dried first.

Q: Can I use Sunbabe on hair extensions? 

Yes, Sunbabe works on extensions made of real hair. We recommend doing a strand test before applying it throughout your hair extensions to ensure that you love the result.

Q: Can I apply Sunbabe to my eyebrows and/or body hair? 

No, we do not recommend applying to your eyebrows or body hair, as the product is not intended to be applied near the eyes or remain on the skin.

Q: Can I dye my hair after using Sunbabe?

Yes, you can. Because ingredients in dyes vary depending on the dye, we recommend waiting 4 weeks in between treatments to avoid mixing processing methods and potentially stressing out your locks.

Q: Will it make my hair orange or brassy?

In general, brassiness occurs when eumelanin (reddish pigment) present in some hair types becomes exposed during the lightening process. Our formula includes a toner to help counteract this. If you feel that your hair needs additional toning, you can follow up with a purple shampoo or toner.

Q: Will it damage my hair?

No. Sunbabe is a gentle product. We are free of many chemicals commonly found in other methods of lightening hair like alcohol, parabens, sulphates, phthalates, metallic salts, aluminum, and ammonia. Our hair lightener is safe for all hair types and lightens hair gradually.

Q: Does this product have bleach in it?

When referring to hair bleach, some are often thinking of aluminum persulfate, which we do NOT include. Our formula is made with a combination of naturally occurring lightening agents that lighten hair gradually over a few uses. Although these ingredients are naturally occurring, they are technically considered bleaching agents because of their lightening effect.

We also omit chemicals commonly found in other hair lightening methods, such as accelerators and ammonia. Additionally, we are free of alcohol, parabens, sulfates, phthalates, and animal products.

Q: Are the results permanent?

Yes. Whenever you lighten hair, results are permanent because pigment is lifted from strands to create a lighter shade. Sunbabe lightens gradually over a few uses, so results are in your control! 

Q: Can I use Sunbabe while pregnant?

Because Sunbabe has not been explicitly tested on pregnant women, we recommend running the ingredients by your physician, as we understand healthcare is highly personal. 

A full list of ingredients is available by clicking on 'View Ingredients' under the product description on our website.

Q: Will Sunbabe turn hair green or react with chlorine/pool water?

No, Sunbabe Hair Lightener will not react with chlorine or salt pool water. Generally, pool water with high levels of copper is what can potentially cause blonde hair to take on a green tinge. So it’s more about the pool water you’re swimming in. If you’ve swum in the pool before and have experienced no effect on your hair, you’re good to go!

Q: I need to make an adjustment to my order. How do I proceed?

Please email us within 24 hours of placing your order. Orders ship out after 24 hours, so we are only able to make adjustments within this time.

If the address provided on the order is not correct and the parcel has been shipped, please reach out to the delivery service provider via the tracking link in the shipping confirmation. The delivery service provider can arrange for your local post office to hold the parcel to be picked up at your convenience.

For international orders placed to addresses outside of the US or Canada, please use the second tracking number (provided by the delivery service provider) located in the tracking link for your order.

Q: Does Sunbabe accept returns or provide refunds?

We have a no refund and no return policy as we are unable to accept returns due to health regulations. We do not provide refunds to compensate for delayed shipping. Please anticipate minor delays with shipping times due to COVID-19.

Q: If I do not like my results, will Sunbabe give me a refund?

We understand that hair is highly personal. Because hair pigments are unique to each person, results are highly variable per individual and we are unable to provide refunds for this reason.