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Frequently Asked Questions

Q: How does it work?

Sunbabe uses a combination of naturally occurring lightening agents to gradually lift pigment from hair to achieve a lighter shade.

Q: How long does it take for the product to work?

In the sun or after blow drying for a few minutes, you will see noticeable results in 2-3 hours! Full effects visible the next day.

Q: How long should I be in the sun or blow dry?

We recommend about 30 minutes in and out of the sun or blow dry on low heat for 3-4 minutes.

Q: How long should I leave the product in my hair?

We recommend leaving the product in for at least 2-3 hours to give the product a chance to lighten! Some babes at HQ leave it in overnight for optimal results.

Q: I do not want to use heat. Will Sunbabe still work for me?

Yes! Sunbabe will work subtly on its own without heat. 

Q: Does it work on dark hair?

Yes, Sunbabe works on all hair colors! On dark hair, our product reveals lighter, caramel blonde tones.

Q: What if I dyed my hair black or dark brown? Will it work for me?

Yes, Sunbabe will lift the pigment of the dye to achieve a lighter shade.

Q: Does it work on bleached hair?

Yes it does. It will lighten your current hair color 2-3 shades! Please note that Sunbabe is not intended as a root touch up product.

Q: Do I apply to wet or dry hair?

We recommend applying to dry or damp hair.

Q: Can I use a hair straightener with this product?

Yes, we recommend waiting until your hair is completely dry after applying and using the straightener on low.

Q: Will it make my hair orange or brassy?

In general, brassiness occurs when eumelanin (reddish pigment) present in darker shades of hair becomes exposed during the lightening process. Our formula includes a toner to counteract this. If you feel that your hair needs extra toning, this can be achieved with purple shampoo.

Q: Will it damage my hair?

No. Sunbabe is a gentle product. We are free of many chemicals commonly found in other methods of lightening hair like ammonium, ammonium persulfate, sodium persulfate, alcohol, aluminum, metallic salts, and parabens. Our hair lightener is safe for all hair types and lightens hair gradually.

Q: Are the results permanent?

Yes. Whenever you lighten hair, results are permanent because pigment present in hair is lifted to create a lighter shade. Sunbabe lightens gradually over a few uses, so results are in your control!

Q: I need to make an adjustment to my order. How do I proceed?

Please email us within 24 hours of placing your order. Orders ship out after 24 hours, so we are only able to make adjustments within this time.

Q: Does Sunbabe accept returns or provide refunds?

We have a no refund and no return policy as we are unable to accept returns due to health regulations. We do not provide refunds to compensate for delayed shipping. Please anticipate minor delays with shipping times due to COVID-19.

Q: If I do not like my results, will Sunbabe give me a refund?

We understand that hair is highly personal. Because hair pigments are unique to each person, results are highly variable per individual and we are unable to provide refunds for this reason.